![]() ![]() If you can, connect it to an unused power socket and make sure that it won't be switched off with other items We recommend leaving your router switched on all the time (even if you're not using it).Thick walls, concrete floors and large metal surfaces can weaken the wireless signal, so try to avoid these where possible If you're going to use wireless, try to place your router close to where you'll be using broadband the most.Try to avoid putting it under a desk, on a carpet/other fabric, or behind large objects Your router can get too warm if air can't flow around it.Broadband works best when your router is connected to the master telephone socket (it's usually the one closest to where your phone line enters your home).Make sure your broadband connection is up and running before you set up your router - we'll contact you (via email and text message if we have your mobile number) when it's ready. ![]()
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